Refund Policy

Thank you for your purchase from www.goldcbd.com!

ALL PURCHASES MADE ON GOLDCBD.COM AND GOLDCANNA.COM

 ARE NON-RETURNABLE AND ALL SALES ARE FINAL

If you are experiencing issues with an item please contact support@goldcbd.com- we will be more than happy to speak with you!

At goldcbd.com and goldcanna.com, your satisfaction is important to us. Due to the nature of our products, we do not accept returns or offer refunds once an order has been shipped.

Because we sell consumable hemp-derived products, we are unable to resell any items that have left our facility. This is standard practice across the industry to ensure product safety, quality, and compliance.

Please make sure to review your order carefully before completing your purchase. If you have questions about any product, feel free to contact us at support@goldcbd.com prior to ordering — we’re happy to help.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 72 hours of delivery with photos and a description of the issue. We’ll work quickly to resolve the situation with a replacement or other appropriate solution.

Lost or Stolen Packages

goldcbd.com and goldcanna.com is not responsible for packages that are marked as “delivered” by the carrier but not received. We recommend reaching out directly to the shipping carrier to file a claim. We're happy to assist you in that process if needed.

By purchasing from goldcbd.com and goldcanna.com, you agree to this return policy.

 

Gold Standard will only accept returns and refunds on items purchased directly from www.goldcbd.com and goldcanna.com. Gold Standard will not allow returns from a purchase made in a retail store.